Fibre 65 Below Minimum Guaranteed Speed

[Zagtiero]

Hi team,

I recently contacted your online chat help and an engineer (QUBE GB) was sent to investigate two issues last week, one with the Master Socket and the other a speed related issue (I am getting about 40mbps which is below the guaranteed minimum speed).

The engineer replaced the master socket and factory reset my router and said to get in contact if the speed issue wasn't resolved. He asked me to ask Talk Talk for an Open Reach engineer (if I'm honest, that is what I thought would be sent to begin with) as the speed issue is likely to be related to the exchange.

Please can someone arrange this for me? The speed is still below (screenshot attached) the guaranteed speed so this is becoming quite frustrating if I'm honest.

Let me know if you require any further information or have any questions.

Kind regards,

Matt

[Debbie-TalkTalk]

Hi Lee77

Please can you create your own topic/thread on the Community, we can then take a look at this for you.

Thanks

[Gliwmaeden2]

@Lee77 if it's not your own service, ask them to post on the community in their own right. 

Staff will then look into the speeds when they are back on here after the weekend. 

Each customer needs to post their own thread for support purposes (so return to the message board and click on start a topic) and also complete their community profile details. 

[Lee77]

My kids are suppose to be getting 65 megs but are not even getting 14megs  this has been going on since they upgraded 

[Debbie-TalkTalk]

Hi Matt

That's great news, thanks for letting us know 🙂

Debbie

[Zagtiero]

Hi Michelle,

Yes the speeds are back to normal now and have been consistent so that is positive.

Kind regards,

Matt

[Michelle-TalkTalk]

Morning,

Just checking back in to see if the speeds have remained consistent over the last 48hrs?

Thanks 🙂

[Debbie-TalkTalk]

Hi Matt

I'm glad to hear that the speed has increased.

The fault may have been resolved by the work completed by the engineer. Powering down the router for 30 minutes resets the session and will increase the throughput speed.

Thanks again.

[Zagtiero]

Hi Debbie,

I've just done this now (had done this a couple times last week as well) and the speeds are back to where they should be - was it a fault on the line that has now been fixed?

Kind regards,

Matt

[Debbie-TalkTalk]

Hi Matt

I'm sorry to hear this.

Your line is in sync at 64.4mb.  Please can you power down your router for a full 30 minutes and then run another speed test?

Thanks