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FIbre Support

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Netflix not working

Cash13
Newbie
Private Message TalkTalk
Message 2 of 2

When I try to log on to Netflix on my devices it says there is a problem. It says I seem to be using a VPN or proxy and to turn these off and try again??

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk
Message 1 of 2

What device are you trying to access Netflix on?

 

Sometimes an IP address can throw up a wrong region and providing you have not used a VPN should be able to be cleared by turing off your router for at least 30 minutes.

 

When you turn the router back on a new session and IP should be allocated.

 

Give it a try and let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).