Fibre 65 Internet keep going off.
on 26-08-2024 06:25 PM
Message 22 of 22
My internet keeps going off intermittently for a few months now,i wasn,t so bothered until i got cameras inside and outside the house i had a live chat on Saturday and they said to reset my router and monitor the situation it,s gone off the 24,25, and twice today i would like a new router sent out to see if thats the problem otherwise i will move to a new provider sry it,s so long.
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21 REPLIES 21
on 06-09-2024 08:19 AM
Message 1 of 22
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on 02-09-2024 07:09 AM
Message 2 of 22
Hi Max2021
I'm sorry for the delay.
Can I just check, is the replacement router connected at the test socket?
Did you use the new cables and filter that arrived with the new router?
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on 31-08-2024 09:16 AM
Message 3 of 22
Thank you.
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on 31-08-2024 09:11 AM
Message 4 of 22
Staff will not be back on here before Monday, @Max2021.
Support can be reached by contacting Talktalk directly. Opening hours are listed near the foot of this page:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Gliwmaeden2, a fellow customer.
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on 31-08-2024 08:32 AM
Message 5 of 22
Updated: 07:23 on 31/08/2024
You have an open case and we are working to fix it. Check back in a few days.
We’ve opened a case
Updated: 07:23 on 31/08/2024
We’ve opened a repair case to investigate any potential issue with your connection.
We’re looking into it and should have an update in the next 5 minutes.
Come back to this timeline to see all future updates on your case.
About your case
Description
This case is open
Status
In-progress
Date reported
31/08/2024
Reference number
REP-14696168
obviously there is still a problem is someone going to fix this issue.
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on 30-08-2024 12:55 PM
Message 6 of 22
I have set the router up and it has lost it,s connection again so it,s not the router could it be the switch on the wall,fed up of having to reconnect it.
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on 29-08-2024 11:01 AM
Message 7 of 22
Hello again,
Ok, hopefully it will arrive today or tomorrow.
Thanks
Michelle
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on 29-08-2024 10:36 AM
Message 8 of 22
No not yet.
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on 29-08-2024 08:05 AM
Message 9 of 22
Hi Max,
Just checking back in to see if the replacement router has arrived?
Thanks
Michelle
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on 27-08-2024 08:27 AM
Message 10 of 22
Hello,
The replacement router is on the way and should arrive within the next 24-48hrs. Please let us know how you get on.
Thanks
Michelle
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on 27-08-2024 08:16 AM
Message 11 of 22
Yes please.
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on 27-08-2024 08:15 AM
Message 12 of 22
Hello,
My apologies, the FW is only for the Sagemcom router. Would you like us to send a Sagemcom wifi hub instead to see how the connection compares?
Thanks
Michelle
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on 27-08-2024 08:09 AM
Message 13 of 22
Hi yes it is huawei router.
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on 27-08-2024 08:03 AM
Message 14 of 22
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on 27-08-2024 07:53 AM
Message 15 of 22
Yes please the connection goes off not just drops and i have to reconnect it manualy.
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on 27-08-2024 07:32 AM
Message 16 of 22
Morning,
I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Can I just confirm, do any of the lights change on the ONT when your connection drops? We have a new version of firmware for the router, would you like to try this first to see how the connection compares?
Michelle
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on 26-08-2024 08:04 PM
Message 17 of 22
I am not asking you to put your private details on here, I am asking you to put them in your personal profile where only you and TalkTalk can see them.
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on 26-08-2024 07:42 PM
Message 18 of 22
No i will live chat with them,not putting private details on here.
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on 26-08-2024 07:19 PM
Message 19 of 22
OK, thanks for that. One more thing: make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.
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on 26-08-2024 06:47 PM
Message 20 of 22
Went through all the steps a few times,my router is an Huawei.
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