Fibre 65 below guaranteed speed

[Cview]

Hi,

My guaranteed speed is 46 Mbps, i currently get 44Mbps to the router. 

In the router settings there is this if any help

DSL synchronization status:Up
Connection status:Showtime
Upstream line rate (kbit/s):8826
Downstream line rate (kbit/s):44506
Maximum upstream rate (kbit/s):8826
Maximum downstream rate (kbit/s):55212
Upstream noise safety coefficient (dB):6.1
Downstream noise safety coefficient (dB):4.1
Upstream interleave depth:1
Downstream interleave depth:5
Line standard:VDSL2
Upstream line attenuation (dB):7.3
Downstream line attenuation (dB):16.4
Upstream output power (dBm):6
Downstream output power (dBm):13.2
Channel type:Interleaved
DSL up-time:5 days 13 hours 55 minutes 59 seconds

Also my WiFi regularly drops even when only one device is streaming eg BBC iPlayer  and the WPS button doesn't work (I have checked the appropriate settings in the router web interface).

I've tried both webchat and a phone call to resolve these issues but no joy.

Can someone here help.

Thanks

Simon

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and thanks for the update 🙂

Thanks

[Cview]

Just to update. The new router seems to have cured my problems.

The speed to the router is 47Mbps and the wifi doesn't seem to drop out regularly.

Thanks for your help.

Simon

[Chris-TalkTalk]

No problem 🙂

[Cview]

Thanks, that's great.

[Chris-TalkTalk]

OK, no problem, I'll order the router now, it should be with you within a couple of working days

Chris

[Cview]

I dont have another router so if you could send one out that would be great. Makes sense to try this before an engineer.

Thanks

[Chris-TalkTalk]

Do you have another router that you can test with? If not then we can arrange to send one. We could try this before arranging the engineer visit to see if it resolved the speed and wifi issues

Chris

[Cview]

Yes please arrange an engineer visit. 

What about the wifi dropping out, is this connected or unrelated and how do we fix that?

[Chris-TalkTalk]

Thanks for the information. As you've tried testing at the test socket and your speed is below the guaranteed minimum we can arrange an engineer visit. if you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Cview]

There's 2 telephone sockets in the house inc. the master socket (FTTC). The router and house phone (now unplugged) are connected to the master socket. The other socket is not used.

N.B. As part of a webchat session I tried connecting to the test socket in the master socket but this made no difference.

Also although I would like to get at least the minimum guaranteed speed the WiFi dropping out is more of an issue at the moment,

[Chris-TalkTalk]

Yes, could you unplug it please. How many telephone sockets do you have? Do you currently just have the router and one telephone connected to your telephone socket(s)?

Chris

[Cview]

Rarely use the landline so hard to say. Should i unplug it?

[Chris-TalkTalk]

OK thanks for trying. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Cview]

After switching the router back on there is no improvement.

[Chris-TalkTalk]

OK thanks 🙂

[Cview]

Yes will do.

[Chris-TalkTalk]

Hi Simon,

Line test is passing and your line profile isn't limiting your speed. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris