Fibre 65 drops from 40mbps to 3mbps until router reboot

[lockedoutagain]

Since last week my speed has been degrading from a steady 40mbps to 3mbps or less (tested on wired connection). This happens over a few hours. If I reboot the router the speed comes back up. The router thinks that my speed is between 45 and 50mbps.  Any idea what might be happening? I don't think that anything has changed on my network.

[Debbie-TalkTalk]

Hi lockedoutagain

This fault is still with Openreach, no additional updates at the moment.

We will continue to monitor for further updates.

Thanks

Debbie

[Michelle-TalkTalk]

Hello,

No problem. I've raised this over to Openreach now to complete an external line investigation. I'll check first thing in the morning to see if we've received an update and will post back here.

Thanks

Michelle

[lockedoutagain]

Hi Michelle, if the engineer doesn't need us to be in then might as well go ahead and hand over to Openreach, thank you 🙂

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. I've just re-run the line tests now which has detected a potential fault. Would you like us to raise this over to Openreach now or would you prefer to wait until January? This would be raised as an external line investigation.

Thanks

Michelle

[lockedoutagain]

Well, it's been better for the last few days but then last night and this morning it's rained cats and dogs and we are getting slow speeds, occasional drop outs (your device is not connected to the internet). Tried running a speed test (wired connection), took a while to start then speed shown as 14Mb. Talktalk thinks the speed to the router is 38Mb as measured yesterday, used to be 50+.

I'm going to be away till January so let's pick it up then. Have a good Christmas and New Year everyone.

[Michelle-TalkTalk]

Hi lockedoutagain,

Ok thanks for confirming. Would you mind posting back here the next time it rains please and I will re-run the line test. If the same fault reappears then we will log this straight over to Openreach for investigation.

Thanks

Michelle

[lockedoutagain]

Hi Michelle, I'm afraid I don't have another router to test with. Today the speed has generally been better. It almost seems linked to the amount of rain we have been getting! Shall we leave it a couple of days to see if it has settled down?

[Michelle-TalkTalk]

Hello,

Ok thanks for the update. The voice line test is now clear, however I can see that the sync speed is varying. Can I just confirm if you've recently tested with an alternative router at the test socket please as the next step will be to arrange an engineer visit to the property?

Thanks

Michelle

[lockedoutagain]

Thanks for checking Michelle. We don't use the landline and don't have a phone to check with I'm afraid.

Last time this happened it turned out to be a problem with the copper between us and the cabinet.

[Michelle-TalkTalk]

Good afternoon,

Sorry to hear this and I will take a look now. I've run a test on the line which has detected a potential voice fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

Thanks

Michelle