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FIbre Support

Get expert support with your Fibre connection.

Fibre 65 seems to be live before Openreach visit

Solistra
Popular Poster
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Message 21 of 21

My Fibre 65 package is supposed to be installed in two days time. I connected the router when it arrived and have left it connected for a couple of days. Today I noticed that the light was green. So I hooked up via WiFi and sure enough it is working. I then connected the ethernet to my computer and again it is working just fine. I am using it right now. 

 

I did have a line and fibre already with EE but that was cancelled a month ago and I have been using a 5G router since then. That router is turned off by the way. 

 

So the question is, why do I still need an engineer to visit and activate something that is already active?

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