Hi,
From your comment, I assume you have reported this already and an Openreach visit has been booked. Was a line fault detected then as if the router has developed a fault a replacement would be sent and Openreach would not be able to replace a TalkTalk router?
In any event, you are in the staff's queue for a response and they can advise further tomorrow but if you could indicate what you have so far been advised it would help in avoiding duplication of fault diagnosis.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
