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FIbre Support

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Fibre 65 was better on copper.

celynen
Conversation Starter
Private Message TalkTalk
Message 22 of 22

Been on fibre 65 for a few months now, and to be honest I wish they had kept me on the old copper connection, which was more reliable and for the most part faster. Sometime on fibre my wifi speeds are below 3mbps and at best about 32mbps.

The chap who install the fibre did a very untidy job of it, he didn't put it where I wanted, like follow the old copper route, his excuse was that he wasn't allowed to work off a ladder, and he didn't even remove the copper cables. 

I hope my experience is a one off, I wouldn't want anyone else to put up with what I have.

Regards, John.

 

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21 REPLIES 21

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 21 of 22

Good morning,

 

I'm sorry to hear this. I've run a test on the line now which is clear. Can I just confirm, what speeds do you see if you run a wired speed test directly at the ONT please with the router removed? Are you using the Wifi Hub?

 

Thanks

 

Michelle

 

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