We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Fibre 65

02476
Newbie
Private Message TalkTalk

Monday

Message 3 of 3

Hi,

I have been paying for Fibre65, I have been offered renewal for Super Fast fibre but alas my connection is apparently copper. I was told this on Saturday by the guys pulling the fibre cables under the pavement. Connection to the house should follow shortly.  Am I owed a rebate for being charged for a service which I have not received ?

Labels:
0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

Tuesday

Message 1 of 3

Hi 02476

 

Not sure i understand your logic, full fibre is not available yet, but is clearly being prepped in your area, you have fibre 65 FTTC so that is what we are suppling to you and charging you for.  

 

You don't automatically get switched to full fibre (FTTP) if they are only doing the dig work now it will probably be next year before its available.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

Tuesday - last edited Tuesday

Message 2 of 3

What you currently have is FTTC Fibre To The Cabinet, which as the name suggests, fibre up to your local cabinet. From there it uses copper cables from that cabinet to your house. This has been marketed as Super Fast Fibre. Therefore you have the service that you are paying for.

 

The service currently being installed in your road, from what you say, is fibre directly to your house & is marketed as Full Fibre.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes
© TalkTalk 2024