Fibre router flashing orange on start-up... no internet.

[OsborneAW]

Hi Folks,

For the last few days my Talktalk router is failing to connect to the internet.

A power-reset now just gives a flashing orange light: no WiFi services, no internet connection.

Then attempted a reset of the device but still no internet connection

Been power-reset more than once.

I haven't connected a LAN cable, from my laptop, but as the box hasn't initialized it shouldn't make a difference.

What's my next step, please?

    Nye

    Caversham, Reading, England.

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Chris-TalkTalk]

Hi OsborneAW,

Are you experiencing any problems with your telephone service, any noise on the line

Chris

[OsborneAW]

Thanks, I believe I've updated my community profile with those details (thanks for telling me how - Talktalk asked me to do it but didn't say how!)

Am waiting on them to get back to me

[Debbie-TalkTalk]

Hi @OsborneAW 

Please can you add your name and TalkTalk landline or account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[KeithFrench]

The router cannot sync up to the fibre.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.