Fibre65 to Full Fibre 500

[DaveG29]

I am Currently on Fibre 65 and upgraded to Full Fibre 500 at the begining of September

There was a problem getting the new Fiber Cable to the house beacause of trees An OpenReach engineer came out to look and saida survey would have to be done. In the meantime TalkTalk disconnected my Fibre65 service 2 weeks ago on the 17th of september and I still have no connection

I have asked time and time again for the Fibre65 to be re-connected until such a time as the cable issue can be resolved with answers like i have passed this on you will be contacted in 24 to 48 hrs and still nothing

Can Anyone help me?

I have been told to contact TalkTalk on the 16th October Thats another2 weeks without the internet?

I hope I have posted this inthe correct place!

[Chris-TalkTalk · Accepted solution]

Hi Dave,

Sorry but it's not good news. The only way that we can reconnect the Fibre 65 is to cancel the Full Fibre order and place a new order for Fibre 65, even if we do this there's no guarantee that Fibre 65 will still be available. I know it must be really frustrating but I think your best option is wait for Openreach to complete the installation, apologies for the inconvenience.

Chris

[Chris-TalkTalk]

Hi Dave,

I'm sorry about this. Openreach have passed it to their survey team, there is a note saying to check the tracker again on the 16/10/24, so the survey work should be done by then. Regarding reconnecting the Fibre 65, this would need a new order to be placed and would probably take longer to complete than moving to Full Fibre. I'll ask our Provisioning team if there's anything that we can do to expedite this

Chris

[Gliwmaeden2]

Staff will respond during the day, @DaveG29. They are working through a queue for attention. 

[DaveG29]

Can Anyone Help With This Please?

I have been without Any Service since Tuesday 17/09

[ferguson]

You have posted in the right place. I honestly don't understand though why your existing FTTC service was terminated before your Full Fibre service went live.

It will help the support team here to look into this if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond, hopefully tomorrow.