Flashing orange router

[BrokenRouter2]

Router flashing orange for over 2 days. Open reach engineer tested line and phone socket, all ok. Checked router setup and cabling, powered off for 20 mins, factory reset etc, fault remains. Faulty router? What next?

[Debbie-TalkTalk]

Hi @BrokenRouter2 

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie

[BrokenRouter2]

Thanks Keith. They've been in touch.

[BrokenRouter2]

Hello Debbie.

Yes, please send a replacement router. Any idea how long it takes to come?

Thanks, Alison.

[Debbie-TalkTalk]

Hi @BrokenRouter2 

I'm sorry to hear this.

The line test is clear, would you like me to go ahead and order a replacement router for testing?

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.