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FIbre Support

Get expert support with your Fibre connection.

Frequent disconnections

compu
Conversation Starter
Private Message TalkTalk

‎09-12-2024 12:40 PM - edited ‎09-12-2024 12:42 PM

Message 46 of 46

Hi 

I have now noticed that since the past few weeks the Hub keeps disconnecting me no matter whether via wifi or wired in and from any computer or mobile. I did reset the Hub and then was okay for few days now starting again.

You can see a lot of latency also and packets drops

Also before this started to happen my ping was at a steady 5ms now is all over the place even when is not disconnecting ping average has gone up from 5 to 9ms

 

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Labels:
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45 REPLIES 45

compu
Conversation Starter
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎10-12-2024 08:55 AM

Message 41 of 46

HI Debbie

It is now

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 06:35 AM

Message 42 of 46

Hi @compu 

 

Is the router switched on now?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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compu
Conversation Starter
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎09-12-2024 09:55 PM

Message 43 of 46

Hi Debbie

 

When you checked the router was probably off as I had to turn it off and use my mobile data to continue work.

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎09-12-2024 02:26 PM

Message 44 of 46

Hi @compu 

 

I'm sorry to hear this.

 

I've completed a line test and it has detected a potential fault. Is the router currently connected at the test socket?

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KeithFrench
Community Star
Private Message TalkTalk

on ‎09-12-2024 01:20 PM

Message 45 of 46

Which WiFi Hub do you have (make/model) and what happens to the status light when this happens?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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