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FIbre Support

Get expert support with your Fibre connection.

Frequent disconnections

compu
Conversation Starter
Private Message TalkTalk

‎09-12-2024 12:40 PM - edited ‎09-12-2024 12:42 PM

Message 48 of 48

Hi 

I have now noticed that since the past few weeks the Hub keeps disconnecting me no matter whether via wifi or wired in and from any computer or mobile. I did reset the Hub and then was okay for few days now starting again.

You can see a lot of latency also and packets drops

Also before this started to happen my ping was at a steady 5ms now is all over the place even when is not disconnecting ping average has gone up from 5 to 9ms

 

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47 REPLIES 47

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 09:09 AM

Message 41 of 48

HI @compu 

 

The same fault has been detected on the line tests. Did you also connect the router directly at the test socket?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 09:02 AM

Message 42 of 48

Hi @compu 

 

I'm just running another line test now and I will post back shortly.

 

Thanks

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compu
Conversation Starter
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎10-12-2024 08:55 AM

Message 43 of 48

HI Debbie

It is now

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to compu

on ‎10-12-2024 06:35 AM

Message 44 of 48

Hi @compu 

 

Is the router switched on now?

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compu
Conversation Starter
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎09-12-2024 09:55 PM

Message 45 of 48

Hi Debbie

 

When you checked the router was probably off as I had to turn it off and use my mobile data to continue work.

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎09-12-2024 02:26 PM

Message 46 of 48

Hi @compu 

 

I'm sorry to hear this.

 

I've completed a line test and it has detected a potential fault. Is the router currently connected at the test socket?

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KeithFrench
Community Star
Private Message TalkTalk

on ‎09-12-2024 01:20 PM

Message 47 of 48

Which WiFi Hub do you have (make/model) and what happens to the status light when this happens?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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