Frequent disconnections

[compu]

Hi 

I have now noticed that since the past few weeks the Hub keeps disconnecting me no matter whether via wifi or wired in and from any computer or mobile. I did reset the Hub and then was okay for few days now starting again.

You can see a lot of latency also and packets drops

Also before this started to happen my ping was at a steady 5ms now is all over the place even when is not disconnecting ping average has gone up from 5 to 9ms

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[compu]

Hi Chris

I am about to connect now to the test socket trhough a micro filter.

Only one socket.

Now connected, speed up but I think this could be expected anyway as earlier this morning it bumped to almost 36 without connecting via test socket,

Will monitor and let you know, should I still also test with another router or not yet?

Thanks to all

[Chris-TalkTalk]

Hi compu,

You would need to connect the router to the test socket with a micro-filter, do you have one (we usually supply them with the router)?

How many telephone sockets do you have in your home?

Chris

[compu]

Hi

As per previous image, I dont have an appropriate cable to run the socket into test mode as it requires a telephone cable type on that end to rj11 which I do not have.

Speek as started picking up as just checked now since yesterday

I might have a Sky Router or maybe an older Talktalk one but aren't these manual disconnections going to cause the DLM to keep varying my speed?

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear, however I can see re-connections on the line and the speed is also varying. Is the router still connected to the test socket at the moment? Do you also have an alternative router that you can test with please?

Thanks

Michelle

[compu]

Hi Again

Please note that I just add another disconnection where I was sitting near the router and notices flashed amber and white 

I have noticed at reconnection that there is a lower synch speed as my normal 36-7 Mb DL has gone down to 30Mb resulting in a 26Mbp/s DL now. 

I will turn the router off before going to bed as that might adjust but notice also when tried to reconnect the route the webpage was not available although router was connected, could this router have developed a fault? as I already reset it when I had the problem when reported here.

[Chris-TalkTalk]

No problem 🙂

[compu]

Oh I see, thanks for the clarification.

[Chris-TalkTalk]

It's the voice (telephone) service test that's picking up the dis. It's not unusual to have a telephone line that's dead but a working broadband line. We need to sort this out first as it may be related to the issue you're experiencing with you broadband service

Chris

[compu]

Ok thanks but maybe you have a strange reading as I am getting some sporadic packet loss but I would not say has been dead yet since this morning, except from the disconnection earlier this morning I mean.

[Chris-TalkTalk]

I've raised it to Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

[Chris-TalkTalk]

OK thanks - line test is failing with disconnection in network so your line is probably dead. I'll raise this to Openreach for further investigation 

Chris

[compu]

No I am afraid but I remember until had one a while back it was always noisy.

[Chris-TalkTalk]

Are you able to borrow a telephone to test with?

Chris

[compu]

Hi

I do not have a phone anymore I am afraid.

[Michelle-TalkTalk]

Hi again,

The line test is detecting a potential voice fault. Do you have a dial tone?

Thanks

Michelle

[compu]

I dont use a microfilter, is that what you want me to plug into?

I havent had anyone here since socket was installed few years back.

[Michelle-TalkTalk]

Hello,

Do you have a microfilter? Has the set up changed since the engineer installed the modem/router?

Thanks

Michelle

[compu]

I have a G.Fast type socket and unmounting it does not allow me to connect directly the DSL cable into it.

[Debbie-TalkTalk]

HI @compu 

The same fault has been detected on the line tests. Did you also connect the router directly at the test socket?

[Debbie-TalkTalk]

Hi @compu 

I'm just running another line test now and I will post back shortly.

Thanks