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FIbre Support

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Full Fibre Upgrade - New Router Question

Vitrian96
First Timer
Private Message TalkTalk

‎16-07-2025 09:40 PM - edited ‎17-07-2025 06:58 AM

Message 4 of 4

I was sent a WiFi Hub 3 with my renewal which I didn't want - I have an Eero 6 system set up (provided by TalkTalk with my original contract) and because the router is in a quite awkward place right in the corner of my house, I have since expanded the network by purchasing multiple Eero extenders so that I have good coverage everywhere. I don't want to have to change to the new router and as far as I can tell the old setup should still work given my contract is exactly the same. I did mention this when I renewed but they appear to have sent it anyway. What should I do?

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3 REPLIES 3

Divsec
Community Star
Private Message TalkTalk
In response to Vitrian96

on ‎17-07-2025 08:18 AM

Message 1 of 4

Hi @Vitrian96 great, if you have time please mark a post as solution, it saves others investigating🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Vitrian96
First Timer
Private Message TalkTalk

on ‎17-07-2025 06:56 AM

Message 2 of 4

Ignore the first point, switch on date is tomorrow (rechecked the info they sent me and missed that). The renewal was the same package at a cheaper rate, just wanted to confirm it was sorted!

 

That's great with the router, thanks. Just needed some reassurance that I wasn't forced to switch, makes sense to keep it as a backup.

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Divsec
Community Star
Private Message TalkTalk

on ‎17-07-2025 06:20 AM

Message 3 of 4

Hi @Vitrian96 sorry don't quite follow your first query. You say nothing has changed but that you are looking for a change? Do you mean the end date for your new contract?

As for the new router, it will be a very good backup should your eero fail, keep it in a safe place and hold on to it.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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