Full Fibre unstable

[Charles641]

I recently had Full Fibre installed and since then have wildly fluctuating Internet speeds this is causing video stream to TV to keep buffering so.ething I never had before.

I have tried several online speed tests and they all differ wildly and speeds fluctuating whilst test in progress. 

Very unhappy with Full Fibre, can I have my old copper wires back please !

[Chris-TalkTalk]

Thanks. Line test is passing but showing a fluctuating sync speed. When you switched the ONT off for 30 minutes did you also switch the router off for 30 minutes? If not then can you give this a try

Chris

[Charles641]

just one

[Chris-TalkTalk]

Do you stream to just one devices or multiple devices?

Chris

[Charles641]

I only use the Firestick for streaming video, i have been using it faultlessly for years but since full fibre was installed a few weeks back it has been buffering especially on live sport (it is connected via ethernet to my router)

[Chris-TalkTalk]

Hi Charles641,

Do you experiencing problems streaming on devices not connected to the firestick?

Chris

[Gliwmaeden2]

Staff will reply after the weekend, @Charles641.

[Charles641]

Watching live sport on Firestick (Ethernet) and it is buffering, never used to do this before full fibre installed !

[Charles641]

I am trying to watch live sport on Firestick (ethernet) but it buffers, it never did this before i had full fibre installed !

[Debbie-TalkTalk]

Hi Charles641

How are you getting on following the 30 minute power down?

[Charles641]

I will try the 30 minute power down and let you know results but it seems a bit  impractible as a solution

[Michelle-TalkTalk]

Morning,

Thank you. I've run a test on the line now which is clear. Are you using the Wifi Hub router? Have you tried powering down the ONT and router for a full 30 minutes and then retested the speed/connection again?

Thanks

Michelle

[Charles641]

Updated profile

[Chris-TalkTalk]

OK thanks. Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Charles641]

Nothing connected with ethernet at present but the Amazon firestick TV streamer was working fine before full fibre install now its buffering

[Chris-TalkTalk]

Hi Charles,

Do you get the fluctuating speeds on devices connected to your router by Ethernet cable and wifi?

Chris