Having to hard reset Wi-Fi hub every few hours

[DJ_Nicol]

My wifi hub has been working fine for several years, but over the past 3-4 days my devices are periodically disconnecting and I am having to hard reset the WiFi hub once or twice a day to get them to reconnect. The router showed a solid white light even when devices won’t connect. However after the latest restart it is just flashing orange (have tried re-restarting a couple of times and leaving on flashing orange for 45 mins)

Set up hasn’t changed and it is affecting multiple devices. 

Feels like the router has developed a fault?

[Michelle-TalkTalk]

Hello,

How are you getting on?

Thanks

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using (the hubs include Sagemcom 5364 or 5464 alternatively there is the Huawei DG8041W)?

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

[Debbie-TalkTalk]

Hi DJ_Nicol

I'm sorry to hear this. Would you like me to send a replacement router for testing?