Hello Guys,
I need advice how to proceed as I have reached a deadlock with TALKTALK customer support. Here my story. I am new TALKTALK customer after recently moving back to UK from abroad. I moved into rented property on March 1st (2023), opted for TALKTALK Fibre 65 and was told that the line would be live on March 30. The hub arrived days before the big date and on the date I followed the instructions for setting up the hub but ... no internet, the hub is not synchronizing with the network (flashing amber on FAST 5364). Today 17 days later the issue is still not solved. Off switching/on switching/factory resetting nothing helps. I have spent hours with TALKTALK phone and chat support. An engineer visit on April 7 confirmed that the setup of hub and master socket in the house is correct, that the hub itself is not faulty (he tested with a replacement hub, which showed the same problems) and he surmised that the problem must lie outside the house between the relay box (whatever it is called where the wire from the telephone pole is connected the house and from where a wire runs to the master socket) and the telephone poles or the exchange. Days later on April 12, I received the text message that the problem is fixed. NO, nothing is fixed here, still the no sync error!!! TALKTALK has closed the case, happily debited my account. Yesterday a TALKTALK complaints manager missed the appointment, did not ring me at all as scheduled by TALKTALK. In the meantime I have to pay extra for additional data to my mobile phone provider so that I have some internet at home. What can I do? TALKTALK is effing me over because of their refusal to investigate further, say line test are all fine. If I access the hub as admin of course the hub states that no internet connection is present. Any advice from anybody?
