Here we go again, no connection

[UITA23!]

On/off sporadically last night, slow this morning so turned off for 90 mins. Come back, powered up, slow flashing orange, to fast flashing orange but never turning white! Reset and still the same.
In the processes of getting totally pi***d off by ringing to speak to someone who I guess will go through the same old boring process hinting towards there being a fault my end, as the signal to the router is OK!
Would be great if someone can help out here before going home for the weekend!

[UITA23!]

That would be nice as I've had very little lately. Today was a good day as I researched and found things out for myself regarding router settings. What a state eh that Chat GPT can help me out far more than an online/on phone tech help person! 

[nomfezeko-TT]

Hi there @UITA23! , we are so sorry to hear about the issues you are having, please let us know if you are still having issues so we can help. 

[UITA23!]

Many, many, many times. So, another Friday night and weekend of not watching TV, Working from home home or gaming...well done Talk Talk!

[Philile-TT]

@UITA23! just to confirm have you called the technical support team?

[UITA23!]

Yes but I would imagine like me, most people would prefer to not have a service at all over the false hope of what they are paying for is eventually going to work and that the fault may be with them. Having intermittent connection stresses me out because I think it may work if I do multiple repartious fault finding tasks . When I don't have a connection at all, I know where I stand.

Not having the internet over the weekend is a far bigger issue for me than a week day, it's the time when I can switch off a little and enjoy the benefits of using the internet with your family and on occasion also work.

The negative effects of both of these scenarios in my opinion are worthy of compensation!

Regardless of what is said here by employees or non employees of Talk Talk and links for further info, the bottom line is usually down to speaking with a human on the phone where they can hear the stress, annoyance and sometimes gratitude in your voice...even if it does take three hours!

[Gliwmaeden2]

@UITA23!, that's why I mentioned "complete loss of service" in my first reply.

Automatic compensation is limited to the specific situations listed in that article, so not slow speeds and intermittent drop outs for example. 

[amahle-TT]

Please do refer to this link to know more about our compensation process, thanks. About your auto compensation credit

[UITA23!]

Spoke too soon. 54 Mbps in the room with the router and now nothing downstairs! Back to tethering to the phone.

As an aside I was told that there would be no compensation for the weekend (crazy) but have now heard that there may not be any if the connection is intermittent, is this true? 

[amahle-TT]

We do apologize for the inconvenience, please do wait for the new router and we will see how it goes. Thank you for the update :).

[UITA23!]

Just thought I'd update my findings.
Tuesday night:
After struggling (again) to watch TV due to slow connection tethered to my phone, I retire for the night. Walking past the router I now see that the orange flashing light is now solid white! This is on a router that was recognised as faulty by an engineer! I quickly fire up my laptop to find that indeed I do have connection.

What a confusing, stressful day yesterday was. Spent 3 hours solid trying to get further help, wanting to cancel and then agreeing on a new router being sent out! The whole experience of trying to cancel was an insight into inconsistent communication, dependent on the mood of the person you talk/type with.

Hopefully I keep a connection until the new router arrives and this sorts out the problem, this will be router 4...maybe 5 so I have my doubts!

[amahle-TT]

I understand your concern about the router you have received as the complaints team has given a resolution kindly bear with us and wait for the new router, should you encounter issues please let us know so we can investigate this, thanks.

[UITA23!]

It is and the router is still flashing orange. After speaking to complaints, they inform me another router is to be sent out. As others have also experienced this, it's got to be an indication of maybe a bad batch of routers?

[amahle-TT]

Thanks for confirming, can you please ensure the TalkTalk router is securely connected to the data (computer) port of the master telephone socket, with no microfilters in use.

[UITA23!]

I am and 3 hours into both phone and online communication trying to sort this out.

[amahle-TT]

No, please confirm if you are still at home at the moment?

[UITA23!]

Can you tell me if you have more ability to look into this over the other engineers that have either come to the house or talked to me on the phone?

[amahle-TT]

We are sorry to hear that, and we understand why you are feeling this way, but I can assure you that getting to the bottom of this is important to us, can you please ensure the TalkTalk router is securely connected to the data (computer) port of the master telephone socket, with no microfilters in use.

[UITA23!]

Is that it with this form of investigation? The phone can take a while but this is painful! 

[UITA23!]

As previously stated, there is no mention of damage.

[amahle-TT]

Thank you, could you please confirm if any of the equipment appears to be damaged.