Here we go again, no connection

[UITA23!]

On/off sporadically last night, slow this morning so turned off for 90 mins. Come back, powered up, slow flashing orange, to fast flashing orange but never turning white! Reset and still the same.
In the processes of getting totally pi***d off by ringing to speak to someone who I guess will go through the same old boring process hinting towards there being a fault my end, as the signal to the router is OK!
Would be great if someone can help out here before going home for the weekend!

[kanya-TT]

Are you able to make and receive telephone calls on your TalkTalk telephone line?  if you still using it.

Kanya

[kanya-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

Kanya

[UITA23!]

I am yes as there isn't a battery option I don't see any other way of powering it! 
Yes the router is currently on.

[kanya-TT]

Are you using the power supply (or plug) that was sent to you with the new router?

 is the router currently powered on?

Kanya

[UITA23!]

"This means that your Internet, WIFI, Email or TV Service will not work properly."

Thus the reason I am here again!

[UITA23!]

Yes I've received it and no it's not working, just flashing orange!

[kanya-TT]

A new router was sent to you in the last month, Please text Yes or No to confirm if you received it.

Kanya

[kanya-TT]

I can see that your Internet connection has been dropping and is currently offline.

This means that your Internet, WIFI, Email or TV Service will not work properly.

Kanya

[UITA23!]

"Do you have any active monitoring for life threatening health reasons"

No I don't apart from my wife checking to see if my stress levels are going up due to no internet! Not really life threatening at the moment though!

[kanya-TT]

I am going to do an Indepth check and analysis here on my end. I will be asking some few questions as we go along.

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Kanya

[kanya-TT]

I am extremely sorry to hear this, every friday that's bad. Perhaps there is something we are overlooking in your internet.

Kanya

[UITA23!]

You might also want to look into why this usually happens on a Friday just before all technical support go off for the weekend and leaving me with no internet over the weekend....again!

[UITA23!]

The orange flashing light gives me no internet so to confirm, I have no internet at all! 

[nambuso-TT]

I'm sorry for that, so just to confirm you are unable to access the internet at all, or the issue is the speed you are getting?

[UITA23!]

Yes I am at home but having to connect to my phone and buying extra data to connect to the internet! 

[nambuso-TT]

Hi there @UITA23! I am very sorry to hear this. Please confirm if you are messaging us from home where the TalkTalk services are installed.

[UITA23!]

Here's an update. I've had just over ONE WEEK of stable connection and now we're back to the orange flashing light scenario! I've noticed that the connection I currently had does not extend 59 Mbps and never reached the previous 65 Mbps I've seen. Not a major issue as it's been stable.
As I've tried a number of routers, had an engineer to confirm that my connection is OK, it's my theory that it's more connected to Talk Talk direct.

To confirm I am again without the service I am paying for!

[sabelo-TT]

Fingers crossed @UITA23!. We will be here for assistance should it goes otherwise. 🙂 

[UITA23!]

There's been nothing basic about the issues I have had and the stress it has caused over more than a week. "Resolve the issue", no idea yet, everytime I think things are OK, it all goes pear shape the next day. Fingers crossed eh!

[sabelo-TT]

@UITA23!, basically meaning that, the information you have gathered online was able to resolve the issue?