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FIbre Support

Get expert support with your Fibre connection.

Home hub router

0114rusty70
First Timer
Private Message TalkTalk
Message 2 of 2

My home hub router isn’t pushing a good Wi-Fi signal as good as it used to,it gets very weak when your more than 6-8 feet away,used to be strong up to 30 feet or more,had it a few years now,so I’m thinking I need a new one,will I have to pay? I’ve been with talk talk for years so I’d hope they wouldn’t charge me,please help,Rusty 

Rusty
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KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 2

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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