HomeSafe not working

[TyGold]

Team, anyone having issues with HomeSafe, mine no longer seems to be working. I have reset all the DNSs to default but still no luck.

I am currently using the TalkTalk Hub 2 (version SG4K100136 - Sagemcom - FAST 5464 -1 T4 ) on Fibre  65.

Any help will be appreciated.

Thanks 

[Chris-TalkTalk]

Hi TyGold,

Are you able to test with an Ethernet cable rather than the powerline adapters, to see if it's an Ethernet issue rather than a PLA issue?

Chris

[TyGold]

To confirm, I am using the TalkTalk DNS settings.

[TyGold]

Hi Debbie, thanks for following up. It seems to work fine over WiFi, but any computer connected via Ethernet (via a powerline adaptor) seems to be able to bypass the restrictions. 

Is this meant to be the case?

Thanks

Ty

[Debbie-TalkTalk]

Hi TyGold

Do you still need help with this?

Thanks

Debbie

[Debbie-TalkTalk]

Hi TyGold

I'm sorry to hear this.

Just to confirm, you are using TalkTalk DNS?

Have you also had a look at this help page Common fixes for HomeSafe - TalkTalk Help & Support