Huawei HG635 - Keeps on Resetting to Factory Defaults

[Davemjames]

Hi All, 

      I have a problem with my HG635 router in that it keeps on resetting itself to factory defaults, which is rather annoying as I have to reset its IP address, DHCP server & port forwarding due to the continual resets. I also don't use the Talk Talk Wifi as I have an EERO mesh system, along with a lot of home automation (such as a Hive Thermostat, Hue Lighting, Govee Lighting etc.)

The modem was looking a software image file at one point.

Chrome Screenshot

Anyone else had this issue and if so how did you fix it?

[Debbie-TalkTalk]

Hi Davemjames

Apologies for the delay.

I've ordered a replacement router for you now, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[KeithFrench]

Ah OK I see. Well, I have asked them to replace it, they do not work at weekends, so it will still be Monday now.

[Davemjames]

Hi Keith,

I only have FTTC (Fibre to the cabinet) not FTTP (Fibre to the property), still have to use the old copper wires to connect.

[KeithFrench]

This does not make sense, if you have the Eero, just connect it to the Ethernet cable from the ONT, you don't need the HG635 at all.

[Davemjames]

Hi Keith,

  I have to use the router, I just don't use the WiFi provision from it. 

   Thanks for asking a Tech Support to exchange my router. I think it's coming to the end of it's life.

[KeithFrench]

Sorry, on re-reading your post, if you do not use this router, then surely it is simply a case of returning it.

[KeithFrench]

You cannot update the firmware yourself. Your router is old, I will ask TalkTalk to replace it for you.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.