The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

ITV X

Jimbo151
First Timer
Private Message TalkTalk

on ‎13-01-2024 01:46 PM

Message 2 of 2

 I can only receive sound on this app no picture. It is not an area issue as my TV direct receives both only Talktalk picture reception is not available.

Labels:
0 Likes
1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

on ‎13-01-2024 02:04 PM

Message 1 of 2

What box do you have? Advice differs between boxes such as YouView boxes, see here


https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612

 

...to Netgem 4k and TV hub to update apps and perform factory resets.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes
© TalkTalk 2026