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FIbre Support

Get expert support with your Fibre connection.

No Boadband and NO HELP

Kazza2024
First Timer
Private Message TalkTalk
Message 7 of 7

Has anyone else had trouble when requesting help?

My broadband has been down since New year. This has been reported. 

I have called and emailed plus Talk Talk have called back only to tell me that I need to talk to the Fibre team.

This I have tried so many times and I still get hung up on when I explain the situation. 

I am registered disabled and live in the middle of no where. 

I need my WiFi to get my WiFi calling incase I fall. 

I have no home phone either. 

My mum is also disabled and I can not get through to her.

Unless I go out it is the only way I seem to be able to be able to use my phone. 

I have a Red light on my Talk Talk hub and the BT fibre equipment with no one  wanting to help me. 

I called BT to be told as I'm under Talk Talk no one can help me. 

Karen
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6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 7

Hi Kazza2024

 

Just to confirm, has this fault been resolved?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 7

Hi Kazza2024

 

I've checked and I can see that the fault has been assigned to an engineer this morning.

 

I will continue to monitor for additional updates.

 

Thanks

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 7

Hi Kazza2024

 

Just posting here to confirm that the engineer visit has been arranged for 05/01 AM (8am - 1pm)

 

I will check in again with you tomorrow.

 

Thanks

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Kazza2024
First Timer
Private Message TalkTalk
Message 4 of 7

20240104_094017.jpg

Karen
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi Kazza2024

 

Thank you. The line test has detected a potential issue. Please can you power down both the router and ONT box for a couple of minutes and retest again ensuring all cables are connected securely (Openreach have asked us to try this first)

 

Thanks again.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi Kazza2024

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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