Get expert support with your Fibre connection.
on 04-01-2024 09:09 AM
Has anyone else had trouble when requesting help?
My broadband has been down since New year. This has been reported.
I have called and emailed plus Talk Talk have called back only to tell me that I need to talk to the Fibre team.
This I have tried so many times and I still get hung up on when I explain the situation.
I am registered disabled and live in the middle of no where.
I need my WiFi to get my WiFi calling incase I fall.
I have no home phone either.
My mum is also disabled and I can not get through to her.
Unless I go out it is the only way I seem to be able to be able to use my phone.
I have a Red light on my Talk Talk hub and the BT fibre equipment with no one wanting to help me.
I called BT to be told as I'm under Talk Talk no one can help me.
on 12-01-2024 12:25 PM
Hi Kazza2024
Just to confirm, has this fault been resolved?
on 05-01-2024 07:00 AM
Hi Kazza2024
I've checked and I can see that the fault has been assigned to an engineer this morning.
I will continue to monitor for additional updates.
Thanks
on 04-01-2024 10:06 AM
Hi Kazza2024
Just posting here to confirm that the engineer visit has been arranged for 05/01 AM (8am - 1pm)
I will check in again with you tomorrow.
Thanks
on 04-01-2024 09:47 AM
on 04-01-2024 09:29 AM
Hi Kazza2024
Thank you. The line test has detected a potential issue. Please can you power down both the router and ONT box for a couple of minutes and retest again ensuring all cables are connected securely (Openreach have asked us to try this first)
Thanks again.
on 04-01-2024 09:13 AM
Hi Kazza2024
I'm really sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie