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on 29-03-2023 10:46 AM
I signed up for full fibre on Sunday. I got the welcome email and it said my install date would be confirmed via another email, this hasn't happened yet. What is the normal wait time for this confirmation?
on 30-03-2023 07:28 AM
Hi DHA_UK,
I've found your account, I've sent you a PM to confirm some details so that we can discuss this further
Chris
Chris, Community Team
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on 30-03-2023 07:15 AM
OK thanks, I'll take a look at this now
on 29-03-2023 04:31 PM
Im not sure if it is city fibre. But have added the information on my profile
on 29-03-2023 01:54 PM
Thanks, is this a City Fibre installation? If it is then could you add the first line of your address and postcode to the private notes section
Thanks
on 29-03-2023 01:50 PM
Have added it to the private notes section on my profile. Thank you
on 29-03-2023 01:35 PM
OK thanks. Could you add your order number to the private notes section of your community profile and I'll take a look at this for youChris
on 29-03-2023 01:25 PM
Hi again Chris. New customer
on 29-03-2023 01:24 PM
OK thanks. Are you a new TalkTalk customer or do you already have a different service with us?Chris
on 29-03-2023 01:17 PM
Hi Chris
yes have checked and unfortunately no email to confirm appointment. I have the order and direct debit emails so some appear to be arriving.
thanks
on 29-03-2023 12:23 PM
Could I just ask, have you checked your email junk/trash spam folders for the email?Chris
