Intermittent Caller ID failure since switching to Full Fibre with digital voice
on 28-04-2023 03:32 PM
Message 52 of 52
Hi
Since switching to Full Fibre with digital voice a few weeks ago my caller ID, which previously worked perfectly, now sometimes fails - sometimes when I receive a call it doesn't show any number. E.g. I have a regular caller who is calling from a traditional landline - sometimes it shows his name, sometimes does not. I am using a Hub 2, and the internet has been working well with no dropouts.
Thanks
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51 REPLIES 51
on 12-06-2023 09:26 AM
Message 21 of 52
Rebooting seems to have no effect, and I rarely reboot. The caller ID just sometimes works and sometimes doesn't, without me doing anything. Some dates I happen to have recorded: 27th May, 11th June
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on 12-06-2023 09:15 AM
Message 22 of 52
Hi,
Ok, do you happen to have a few dates when this last happened and I'll pass this over? Does the reboot always fix it or does it sometimes just start working again by itself?
Thanks
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on 12-06-2023 09:13 AM
Message 23 of 52
Thanks. It happens with each individual handset from the set, but I don't have another set to test with. However, these handsets have been in use for many years and never had a problem until exactly when I switched to full fibre
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on 12-06-2023 08:02 AM
Message 24 of 52
Morning,
I'm sorry for the delay. The Wifi Optimisation is now switched off as requested. In regards to the intermittent caller display issue, I can see that we've already tested with a replacement router and the ONT and router have also been powered down. Just before we pass this over to our faults team for further investigation, have you also tested with a different handset just to rule out any potential issues with the phone?
Thanks
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on 11-06-2023 06:16 PM
Message 25 of 52
OK, thanks for trying. Wait until the support team pick this up again tomorrow.
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on 11-06-2023 05:23 PM
Message 26 of 52
Tried this yesterday, and the issue just reoccurred
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on 10-06-2023 10:35 AM
Message 27 of 52
oh right how?
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on 09-06-2023 06:57 PM
Message 28 of 52
Have you tried the 30 minute switch off of ONT and router? I had the same issue with Caller Display and it worked for me, don't ask me me how!
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on 09-06-2023 06:27 PM
Message 29 of 52
thanks done
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on 09-06-2023 11:09 AM
Message 30 of 52
Hi mk123,
Could you add the last 4 digits of the router serial number to the private notes section of your community profile and I'll disable wifi optimisation as requested
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 09-06-2023 10:49 AM
Message 31 of 52
Thanks I will try when I can. Also, can you disable Wi-Fi optimisation on the new hub. Thanks
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on 05-06-2023 12:06 PM
Message 32 of 52
Hi mk123,
Could you try switching the ONT and router off for 30 minutes then switch back on and retest. Please let us know how you get on
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 05-06-2023 11:59 AM
Message 33 of 52
Hi Michelle, I haven't tried that, but the landline started working again yesterday after I restarted the router. However, the original problem of intermittent caller ID failure is back, so the new router hasn't fixed the problem. Thanks
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on 05-06-2023 07:27 AM
Message 34 of 52
Morning,
I'm sorry to hear this, Can I just confirm, have you also tried the below?
Phone not ringing
Do you have an older model telephone that doesn't ring on incoming calls? We recommend plugging a microfilter into the phone port on the Wi-Fi Hub2 and then plugging your your telephone into the microfilter. The same advice is given if using an eero with a Digital Voice adapter (Grandstream). Test with another handset.
Thanks
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on 03-06-2023 01:05 PM
Message 35 of 52
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on 03-06-2023 12:53 PM
Message 36 of 52
I've just replaced the router to test. The Wi-Fi is working, but now (just like when I first switched to full fibre) the landline has stopped working altogether. The white light on the router is now flashing orange occasionally. When I dial my landline, I get "incorrect number" - when I first switched to full fibre, the error was just that it would ring indefinitely - no "incorrect number". Last time, it was resolved via live chat - digital voice needed to be enabled on TalkTalk's end. See https://community.talktalk.co.uk/t5/Fibre/Problems-after-Fibre-150-Digital-Voice-installed-today/m-p... Can you please check whether this is the case again?
Also, can you disable Wi-Fi optimisation on the new hub. Thanks
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on 31-05-2023 06:36 AM
Message 37 of 52
Hi mk123
Thanks for your reply.
I've ordered the replacement router, please allow 48hrs for this to arrive.
Please let us know how you get on.
Thanks
Debbie
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on 30-05-2023 11:17 PM
Message 38 of 52
Hi, sure if that's the next step in the debugging process, as I would like this sorted please.
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on 30-05-2023 09:10 AM
Message 39 of 52
Hi mk123
Would you like me to send a replacement router so we can rule out a possible fault with voice port?
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on 29-05-2023 11:48 AM
Message 40 of 52
It shouldn't ever happen though - it never happened before upgrading to full fibre. It is already happening often enough to be annoying - can you please investigate the cause?
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