Internet Down since Saturday (Fibre 35)

[Maggie29]

Hi,

I have Fibre 35 and the internet has been down since Saturday. The connection showed a fault on the line and the report’s been logged but there’s been no update. 

My reference is: REP-13895172

Any updates would be great thanks. 

[Chris-TalkTalk]

Hi Maggie

I've booked the appointment for tomorrow morning as requested - January 25 2024, AM - please let us know how you get on

Chris

[Chris-TalkTalk]

Hi Maggie,

I've replied to your PM

Chris

[Maggie29]

Hi Chris, That would be perfect thanks. 

[Chris-TalkTalk]

OK, thanks for trying. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Maggie29]

Hi Chris, I’ve connected the router to the test socket and there’s still no internet.

[Chris-TalkTalk]

OK thanks. Have you tried connecting the router to the test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Maggie29]

Hi Chris, the phone appears to be working fine. 

[Chris-TalkTalk]

Hi Maggie,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Maggie29]

Hi Michelle,

Many thanks for replying. I've updated my profile with the requested information. 

[Michelle-TalkTalk]

Hi Maggie,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Maggie29]

*I meant to say connection test rather than just connection.