Please help... My Internet has been down for over a week now... I have logged a fault REP-13949303... But not really getting anywhere ... You sent a new router and still ths same issue.... You are costing me a fortune in time and money having to do a 50 mile round trip every day because I can't work from home... And your online chat isn't open when I get in..... I need you to fix it ... I have done all the trouble shooting... My router goes through the motions then the orange light just stays on
Yes.... I want it fixing .... But I am only home on a Saturday and Sunday as I work full time and as mentioned have to be in the office due to this issue.... So what do you suggest,? I can't take time off to sit and wait all day for an engineer
OK, if you've checked everything then the next step will be to arrange an engineer visit, if you'd like us to do this please let us know and we'll confirm some details with you
Did all of that last night and this morning and it didn't work..... I am 35 miles from home so can't do it again now as I have had to work from office and I can't work from home.... I have checked and double checked all connections
OK thanks. Line test is passing and router appears to be in sync. Could you switch the router off and leave it off for at least 30 minutes then switch back on and retest?
Sorry to hear that you're experiencing problems with your service. Can you please add your TalkTalk landline telephone number or account number to your community profile and we'll be happy to look into it for you
