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FIbre Support

Get expert support with your Fibre connection.

Internet down

Rufu5
Conversation Starter
Private Message TalkTalk

on ‎08-04-2024 03:12 PM

Message 8 of 8

Hi woke up this morning to no internet all the lights on the ont are green eero just flashing trying to connect. Rebooted both ont and router still the same tried a different router the same trying to connect to the internet 

Labels:
7 REPLIES 7

Anonymous
Not applicable
Staff
Private Message
In response to Rufu5

on ‎09-04-2024 06:43 AM

Message 1 of 8

Morning Rufu5,

 

Thanks for confirming and please let us know if you need any assistance.

 

Michelle 🙂

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to ezequiel9285

on ‎08-04-2024 06:57 PM

Message 2 of 8

Please start your own thread, @ezequiel9285, if you are still having problems. 

 

Staff will respond during the day. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Rufu5
Conversation Starter
Private Message TalkTalk

on ‎08-04-2024 04:42 PM

Message 3 of 8

All seems back to normal now thanks

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ezequiel9285
First Timer
Private Message TalkTalk
In response to ezequiel9285

on ‎08-04-2024 04:16 PM

Message 4 of 8

I also seem to have a case REP-14183982 which now says resolved but it’s definitely not resolved 

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ezequiel9285
First Timer
Private Message TalkTalk

on ‎08-04-2024 03:58 PM

Message 5 of 8

Same here. FTTP105880. Live chat being a nightmare, arguing with me that I’m not using eero (not used it ever in the 3 years I’ve had the service). POS/LON leds on the ONT are completely off, not even flashing. I think this has been the case since Friday but been away over the weekend.

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Rufu5
Conversation Starter
Private Message TalkTalk

on ‎08-04-2024 03:34 PM

Message 6 of 8

Hi added my account number I don't have a landline 

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎08-04-2024 03:29 PM

Message 7 of 8

Hi Rufu5,

 

If you still need assistance can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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