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FIbre Support

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Internet dropout and crackle on phone

Whathim
Conversation Starter
Private Message TalkTalk
Message 2 of 2

I have TalkTalk FTTC and landline phone.

 

Tonight around 7:30 pm, my Internet dropped.  I tried rebooting the router but it failed to connect.  Also, there is a loud crackling sound from the landline phone handset.

 

I left the router off for around half an hour and then rebooted.  This time it connected and I was able to access the Internet.  However, there is still a loud crackling sound from the landline phone handset.  I tried plugging a handset into the phone socket on the face of the OpenReach box but there is still a loud crackling sound.

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1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Whathim,

 

Line test is picking up a potential problem. Is your telephone currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

 

Chris

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