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on 18-03-2024 08:25 PM
I have TalkTalk FTTC and landline phone.
Tonight around 7:30 pm, my Internet dropped. I tried rebooting the router but it failed to connect. Also, there is a loud crackling sound from the landline phone handset.
I left the router off for around half an hour and then rebooted. This time it connected and I was able to access the Internet. However, there is still a loud crackling sound from the landline phone handset. I tried plugging a handset into the phone socket on the face of the OpenReach box but there is still a loud crackling sound.
on 19-03-2024 09:33 AM
Hi Whathim,
Line test is picking up a potential problem. Is your telephone currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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