Internet dropping

[essexbloke]

Hi, we have fibre internet and it`s been fine but today we noticed the connection keeps dropping, we hadn`t noticed before because our phones go onto the mobile net.

Today ( sunday) our tablet and laptops had no connection.

The los light is off on the wall connector and the router light is normal ????? any ideas ?

Thanks,

Essex Bloke.......if it connects i will let you know.

[Chris-TalkTalk]

That's great, thanks for letting me know 🙂

Chris

[essexbloke]

Thanks Chris, got it this afternoon, it worked as soon as i connected it, brilliant service from you all as always.

I have sent the old one back.

Thank you,

Essex Bloke

[Chris-TalkTalk]

No problem, I'll order one now, it should be with you within a couple of days

Chris

[essexbloke]

Yes please, i haven`t got a spare any more.

Thank you for helping.

Essex Bloke 

[Chris-TalkTalk]

OK, maybe a problem with the router then, would you like me to send one to test with?

Chris

[essexbloke]

 ahhhh, that works

[Chris-TalkTalk]

OK thanks. Could you try connecting a device directly to the ONT with the Ethernet cable bypassing the router so that we can see if it's a problem with the  router

Chris

[essexbloke]

Still no luck Chris,

Red light is still on router.

[Chris-TalkTalk]

OK thanks. Could you unplug the Ethernet cable from the router and ONT and then plug it back in again and leave it for 5 minutes to see if the router connects

Chris

[essexbloke]

Hi Chris ,

I switched off and I have just switched on and it's the same.

Ont, green lights

Router red, I rebooted that too.

[Chris-TalkTalk]

Hi essexbloke,

Could you switch the ONT off for 30 minutes then switch back on and retest, if you still have no connection please let us know

Chris

[essexbloke]

 

 this morning the router has a red light, tried rebooting it.

Socket is green lights.

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.