Cancelation

[Lidialechowska]

Dear sirs/Madam 

On the 9th of Nov.2023 I canceled internet for XXXX and ordered internet for XXXXX. On the 10th of Nov. I moved to above address and because it was an emergency accommodation they didn't allow me to have my own internet. They were already using openreach,( the same network that you offered to me.) I called on the 10th of  November between 2pm-3pm to cancel the service.
On wednesday 22nd nov. I received the router and text about the installation.
Same day I called immediately talk talk several times to explain all of the above and to ask that the service should be now cancel. AND THIS WAS CONFIRMED.
Today ,Friday 24th November I received another text from talk talk asking if I had installed my router correctly... Based on the details and information above, can you kindly make sure that the service to this addres above is canceled from both talk talk and openreach system. I also checked my bank statement and I have not yet been reimbursed any payment made to you.
Can you send me confirmation text, email and letter that this service is canceled as well as an envelope so i can send the 2 routers back.

Kind regards.
Ms Lidia Lechowska

[Gliwmaeden2]

@Lidialechowska, I've removed your private home addresses from public display. Nothing like that should be published on the public forum. 

Use Personal Information and Private Notes (at the end of that section) for further details in your profile area. SAVE CHANGES. 

[Arne-TalkTalk]

HI @Lidialechowska

I can confirm that the original account is fully canceled has been since the 14th November and there is a credit balance on which you can request a refund via My Account. 

Do you have an order reference for the 2nd account?

Regards.