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FIbre Support

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Internet keeps disconnecting but the light on the router remains white.

Butterfly17
Popular Poster
Private Message TalkTalk

‎10-01-2025 09:27 PM - edited ‎10-01-2025 09:38 PM

Message 23 of 23

Hi, Internet keeps disconnecting but the light on the router remains white. I have to keep turning it off and on again to get it to work. Does the router need replacing? Thanks.

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22 REPLIES 22

Butterfly17
Popular Poster
Private Message TalkTalk
In response to KeithFrench

on ‎10-01-2025 10:16 PM

Message 21 of 23

The router is a Sagem CS 50001, I am on Fibre 65, the wired connections are also affected. Thank you. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎10-01-2025 09:57 PM

Message 22 of 23

Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. If you have any wired connections, are they affected in the same way as wireless ones?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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