Internet lost.

[Jojolilisw]

Hi I lost broadband yesterday, router flashing orange. Spoke to Emmeline who, after doing tests is sending engineer out. I borrowed an old router off a friend & the router worked, all but very weakly. Can you send me a new router. Obviously my router has broken down & I don't want a charge of £75 for an engineer. 

[Debbie-TalkTalk]

Hi @Jojolilisw 

Is the replacement router connected at the test socket?

Did you use the new cables and filter that came with the replacement router?

[Jojolilisw]

Hi I received new router but that has been flashing orange for the past 30 mins. Any suggestions? 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Jojolilisw]

Thank you 🤗 

[Karl-TalkTalk]

Hi

i'll get a router sent out to you now.

Thanks  

Karl.