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FIbre Support

Get expert support with your Fibre connection.

Internet not working

Mikeyowens20
First Timer
Private Message TalkTalk

on ‎17-08-2024 07:29 PM

Message 3 of 3

I have logged into my account at it just says there is an open case,but not what is actually up and why my internet is not working

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎19-08-2024 07:46 AM

Message 1 of 3

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎18-08-2024 01:00 PM

Message 2 of 3

Do you want to give some details as to what the problem is? In addition to that, what package are you on & which make/model of router do you have? What is the state of the light(s) on the front of the router?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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