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FIbre Support

Get expert support with your Fibre connection.

Replacement hub

Imdman12
First Timer
Private Message TalkTalk

on ‎18-08-2024 05:40 PM

Message 3 of 3

My WiFi hub stopped connecting.  How do I get a replacement 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎19-08-2024 08:05 AM

Message 1 of 3

Hi @Imdman12 

 

I'm sorry to hear this.

 

Can I just check, have you tried a factory reset? (pin hole reset for ten seconds)

 

Please can you also add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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fr8ys
Community Star
Private Message TalkTalk

on ‎18-08-2024 05:49 PM

Message 2 of 3

What have you tried to get it working again?

 

Is the router connecting to the internet and it's just WiFi that's down?

 

Have you tried:

  • Checking the WiFi hasn't been turned off accidentally (try pressing the WiFi button and see if that helps)
  • Rebooting the router
  • Turning it off for 30 mins and trying again
  • Trying a factory reset by using the pin reset hole when the router is on so it reboots ( note this will reset any changes you may have made such as network name and password)

Please confirm and let us know how you get on.

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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