Internet not working

[Mikeyowens20]

I have logged into my account at it just says there is an open case,but not what is actually up and why my internet is not working

[Anonymous]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

Do you want to give some details as to what the problem is? In addition to that, what package are you on & which make/model of router do you have? What is the state of the light(s) on the front of the router?