Just changed to Fibre and phone won't work

[Rania1]

Just changed to fibre and the phone won’t work through the new router! 

[Rania1]

Hello everyone! 
apparently it will be up and running by the end of today. I have been in touch with the team so fingers crossed! 
Thank you all for the help! 
Happy holidays! 

[mandisa1-TT]

Hi there @KeithFrench thank you so much for the support:)

@Rania1 according to the notes, the order is estimated to complete midnight today.

[KeithFrench]

Hi @Rania1 

I can tell you how to check it when I know the router that you have.

[mandisa1-TT]

Hi there @Rania1 I would advise please contact the full fibre team on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed, as the full fibre order is not showing on my end, however I can see on notes that you are being migrated to Everymail, however I cannot see the full order. 

[Gliwmaeden2]

@Rania1, did you specifically order VOIP when you put the order for Full Fibre through?

It's not automatic. Mostly it's data only, unless specified.

[mandisa1-TT]

Thank you @KeithFrench!

[KeithFrench]

Which make & model of router do you have?