Outdated router upgrade

[kerryann5]

I've been using TalkTalk for a few years now but i've never had a router upgrade and im currently using the Huawei HG633 which is very outdated and rather vintage from 2015 and its performing poorly and we're having to turn it off and on everyday but its slow and doesn't fully give me the Fibre 65 package that I am on,

I'm wondering if it is possible to get a new router that the Fibre 65 package has as standard as this one doesn't give me the full speed i should have for my package.

Thanks in advance.

[Philile-TT]

@scottbamutd Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Philile-TT]

@kerryann5 I have ordered the new router it will be delivered in the next 2-3 working days. Thank you. 

[scottbamutd]

I have exactly the same setup as Kerryann5with the 2015 router for 5 devices.We have 20 devices and struggle.please advise if you have an upgrade router?

[Philile-TT]

@kerryann5 your router is indeed old, can I ask that you send me a private message with your address for delivery purposes. Thank you. 

[Philile-TT]

Hi there @kerryann5 I will look into your account and advise further. @ferguson Thank you. 

[ferguson]

There is no "full speed" for your package, only an advertised maximum and the actual minimum guaranteed speed advised when you took out your contract. The support team here will pick this up tomorrow and check and advise accordingly.