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FIbre Support

Get expert support with your Fibre connection.

L2TP VPN

Turbo68
First Timer
Private Message

on ‎03-03-2023 08:04 PM

Message 3 of 3

Recently upgraded to full fibre with a new router:

 

Router FAST 5364-3.T8

Firmware Version: SG4K100136

 

Cannot connect to software used for work. Spent 3 hours on phone to TalkTalk being passed around with no fix offered.

 

Is there updated firmware to fix this issue or other fix available.....thanks

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎06-03-2023 07:17 AM

Message 1 of 3

Hi Turbo68

 

Apologies, we are experiencing an issue updating the firmware at the moment. Our Devices Team are working to resolve this.

 

I've been advised that this should be fixed soon (within the next couple of weeks)

 

Once this has been resolved then your router firmware will update to version 158 and this should resolve the VPN issue.

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk

on ‎03-03-2023 08:06 PM

Message 2 of 3

There is. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond when they are back online on Monday.

 

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