Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi. Where the laptop is in your property compared to your iPhone.
In addition to that, it may depend on which WiFi band your laptop is connected to, plus it could be down to the WiFi adapter in your laptop.
If it is a Windows laptop, please can you go into the command prompt & PM me the output from two commands:-
netsh wlan show interface
netsh wlan show drivers
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here
How to contact TalkTalk Broadband - TalkTalk Help & Support
