Get expert support with your Fibre connection.
on 25-07-2023 11:35 AM
The connected light on front of router hardly noticeable, but the orange light when connecting very bright.
on 31-07-2023 06:41 AM
Hi pottzy
Thanks for letting us know you've received the router 🙂
If you do experience any further issues then please let us know.
Thanks again.
Debbie
on 29-07-2023 01:08 PM
Thanks for that information will post next week.
Pottzy
on 29-07-2023 12:55 PM
Talktalk much prefers you to send the old router back, @pottzy.
Make sure that you get a certificate of posting so that you can track its return.
This will help avoid any misunderstandings. The returns department is sometimes a little trigger happy, and send out the £50 demand simply because they have not competently processed the return.
It's helpful to hang onto the proof.
on 29-07-2023 11:55 AM
Hi Debbie
Router arrived Friday thank you.
Router connected Saturday no problems connected light very bright.
I will keep a check on new Router for a few days and then recycle old one.
Can I recycle locally or must I use the enclosed returns bag.
Thanks again
Pottzy
on 26-07-2023 07:02 AM
Hi pottzy
No problem. The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how you get on.
Thanks
Debbie
on 26-07-2023 06:58 AM
Hi Debbie
I would appreciate a replacement router.
Thank you.
on 26-07-2023 06:04 AM
Hi pottzy
Would you like me to send a replacement router?
on 25-07-2023 05:10 PM
Powered down 16:25 powered up 17:00.
While connecting red/orange flashing light very bright when connected green/white light barely visible.
Status
Connected
Current speeds
Download
55.8 Mbps
Upload
10.4 Mbps
Current Connection time
Online for 00:00:05 day(s)
on 25-07-2023 01:09 PM
Hi,
No Problem 🙂
Let me know and we can check the speed for you.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-07-2023 01:07 PM
Busy using Internet at the moment will power down later this evening and check back tomorrow.
on 25-07-2023 12:25 PM
Hi
Not seeing any dropped sessions and line tests are clear. Sync is at 53mb currently, only slightly down on previous sync rate, and profiles are set correctly.
Can you try powering off the router for 30 minutes to start a new session, then I can check the sync speed again and see if it increases.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-07-2023 12:04 PM
Last week the router was disconnecting and connecting approximately every 5 minutes this went on for a few hours and then everything OK connection speed at router slightly down.
on 25-07-2023 11:39 AM
Hi
Besides the light, does the router work correctly, no issues with the connection or Wifi etc ?
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.