Line check doesn’t recognise eero

[prescol]

I bought a TalkTalk powered eero from CEX, all working fine but line checks didn’t recognise the device last night when I was having an Internet outage.

is this normal?

also my Talk Talk router wasn’t working last night it couldn’t get connection..

internet connection Is up and running today.

Prescol

[Michelle-TalkTalk]

Hi prescol,

Ok, no problem 🙂

Michelle

[prescol · Accepted solution]

Thank you, Debbie. I’m closing this thread as I have another one up and running which you are responding. Yes everything is working but on the other thread I will mention the problem with the DLM speed.. and hopefully you won’t turn the TT powered EERO 6 into a brick for myself 😊

[Michelle-TalkTalk]

Morning,

Apologies for the confusion, do you mean that everything is now working ok? (as per your last post)

Thanks

Michelle

[prescol]

oh sugar, I’m a Talk Talk customer on G-fast. I think I will have to wait until a staff member responds before going back to CeX. 

but they are up and running at the moment. 

[fr8ys]

TalkTalk eeros are locked to their network and may be locked to an account.

Amazon and TalkTalk do sweeps occasionally to stop these from working.

Best wait for a support staff to advise further as you are a TalkTalk customer, but you may have to return to CeX who may not be aware these routers can just stop working if not authorised.