Losing Connection

[MickB40]

We had an issue with losing connection to the internet under fault number REP-15877773. Its been Ok for a day or two but tonight started doing it again, with the internet going off 3 or 4 times.

Could you check the line again to see if there is still a problem please.

[MickB40]

yes,  it will repeatedly drop the internet connection then restablish after about 5 minutes.

[kanya-TT]

Okay, is this a dropping in connection issue only?

Kanya

[MickB40]

No, nothing like that

[kanya-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Kanya

[MickB40]

Yes I am

[kanya-TT]

Let's look at this for you, @MickB40. Are you home at the moment?

Kanya

[kanya-TT]

Let's look at this for you, @MickB40. Are you home at the moment?

Kanya

[MickB40]

Hi, thanks.

It went off again this morning at 10 am. The phone rang and the internet dropped completely for about 5 minutes.

[kanya-TT]

Hi, @MickB40. We'd be more than happy to look into this for you, when ready please do tell us and we'll get started. 

Kanya