Loss of speed

[Fishy25]

I have talked for over 1.5 hours with the help desk on message to cure the problem of speed dropping after 6pm at night until 6am the next morning I know I am getting 17mb to the router the problem happens after the router I have checked many different devices and they are all working fine but still show the same result when doing a speed check I am at a loss to what I can do next 

[Anonymous]

Hello,

I've run a test on the line now which is clear. Are the speeds also low if you connect wired? 

Thanks

Michelle

[Anonymous]

Hello,

Are the speeds also low if you run a wired speed test too?

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle