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FIbre Support

Get expert support with your Fibre connection.

My internet drooped in last 2 weeks

taktakarefidiotes
First Timer
Private Message
Message 5 of 5

I have seen engineer in green cabinet after that my broadband dropped on router to 53Mb download.

When I checked on my talktalkt dashbord it was showing issue and you trying sort it out. after a week from reporting it you I see all is fixed. But speed stay same?!

 

Actual rate 53523 Kbps

Attainable Rate 79492 Kbps

 

Why I have been downgraded if I have had 72Mb year ago?!

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4 REPLIES 4

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 5

Hi taktakarefidiotes,

 

If you still need assistance please let us know


Chris

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 5
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then take a look at this for you.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

Add your Talktalk landline number  / account number in your community forum profile details for TT staff to identify your account, @taktakarefidiotes.

 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

 

Your thread is in the queue for attention. Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.