Need to book an openreach engineer

[Irish1]

Hi

After having no Wi fi for over 3 weeks a talktalk engineer visited my home yesterday. He said after testing the router etc the problem would be escalated and would need an open  reach engineer to come out and fix the problem. He said talk talk would respond within 24 hours , they rang when i was out yesterday and despite numerous efforts by myself to get in touch and speak to a human there has been no response.

What will happen next ?

[Michelle-TalkTalk]

Good afternoon,

Thank you. I've run a test on your line now which is clear. Is your connection currently working at the moment? What issues are you experiencing with your connection at the moment please?

Thanks

Michelle

[Irish1]

Profile updated 

[Irish1]

Profile updated

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle