New Fibre 150 still beneath 100 mbps

[Baz58]

I recently upgraded to Fibre 150 but the speed cannot even reach 100  despite asking the autobot chat to run a fault finding scan.  I've got a Talk Talk modem connected by WAN to a generic router which has only the TalkTalk logo. (there is no other brand name on router) There is no optical hub on the wall only the usual bt openreach usb connection to the modem and another slot for the phone  connection (which i do not use). Any idea as to what steps I should take now?

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle